Frequently Asked Questions
If you have any enquiries about ordering please get in touch at firstname.lastname@example.org with the subject Order followed by your order number (if you have placed an order).
Free shipping on orders over £59. You must use discount code FREESHIPPING59 at checkout for this to work or you will be charged.
UK postage options
Dispatch time is up to 5 working days plus delivery time of 1 to 3 working days. Delivery costs are dependent on weight.
UK courier service
We offer Royal mail, second class signed for orders under 2kg and Parcel Force 2 Day signed for delivery service for orders above 2kg.
In no circumstances will your parcel be left outside. It will only be delivered if signed for.
Bulk sized items
If your order contains bulk sized items it can take a little longer depending on our stock. If any items are out of stock, we will contact you to ask if you would like to receive the items we do have in stock first. The out of stock item will then be sent free of charge as soon as it becomes available. You can choose to cancel and be refunded for out of stock items.
Orders outside the UK
For orders outside the UK we offer Parcel force tracked service. Dispatch time is up to 5 working days plus delivery time of 3-7 working days. Delivery costs are dependent on weight. Shipping service may take up to one week for arrival.
99% of orders will arrive as outlined above but please allow up to 28 days.
If you have any requests regarding your order, please get in touch and hopefully we can help you.
All our products may have traces of peanuts, nuts, other tree nuts and sesame. This is clearly labeled on all packaging. Our recipes contain no gluten and our factory handles no gluten but we are not certified gluten-fee..
Each product has a dedicated page which lists all ingredients, allergens and nutritional information.
We are certified organic with the Soil Association.
Blooming on Nut butters
Due to our nut butters containing copious amounts of coconut the oils may separate in changing temperatures. This may appear as a white pattern on the surface of the butter. This is completely natural and can be mistaken for white mould. Please ensure when this is noticed that it is in fact coconut oil.
To get the product back to its normal consistency warm gently (in warm water with the lid closed or simply put on top of the radiator for 1 to 2 mins) and stir.
Please be careful when opening products as they may be runny.